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Frequently Asked Questions
All packages are sent out from Boise Idaho.
We use UPS 2-4 day ground shipping when you qualify for free shipping.
You will be able to upgrade your shipping time at check out if you need your goods sooner.
For more information check out our Shipping Policy Page
If for any reason you change your mind and either want to add more product to your order or cancel it, please let us know ASAP. We try to ship goods the same day as the order is placed so we want to make sure we catch orders before they leave the facility. To contact us you can either shoot us an email: firstname.lastname@example.org or hit the chat button on our website.
The Settra Series is backed by a lifetime warranty which means that if any of the products fail to perform, you can send them back to us and we will either repair or replace with a new item.
Exclusions for lifetime guarantee: The guarantee does not cover products that have been neglected, damaged by willful or accidental destruction, or used for unintended purposes. We will however always take back the bags and recycle them in any condition (within reason).
We believe in a circular life cycle for our bags, so to ensure that no bags end up in the trash, once you are done with the bag, you can send it back to us and we will recycle it! In return we will reward you with some sweet discounts on new gear!
For more info, visit our sustainability page.
We are currently working on making our goods available internationally at a reasonable price. Currently all of our operations are located in the U.S. and so shipping cost is on the high side. We do have the option to ship to international customers in our check-out for those who don't mind the fees.
The Duffel Backpack will include a laptop sleeve that can carry up to a 17" laptop, lockable zippers, and a removable mesh backing when in backpack mode.
Dimensions: 24" x 11" x 13"
Plastic bottles used: 5
For more info click here
The Duffel Bag - 50
Camera Cube - 13
Tech Pack - 8
Laundry Bag - 11
Compression Pack LRG - 10
Compression Pack MED - 8
The laptop sleeve in the Duffel Bag can hold up to a 17" laptop. The interior pocket is lined with an antistatic neoprene and very well padded on both walls of the sleeve.
We recommend to only spot clean all of our products with a warm damp cloth and let air dry.
Please do not machine wash.
We do not allow coupon stacking or additional discounts during sale periods.
Simply put, plastic negative means for every bottle we us to make our bags, two more bottles, or the equivalent LB of trash is removed from the environment.
Through our partnership with rePurpose Global, a percentage of each sale will sponsor global clean up efforts.
Adding Neutrl to your shipment means that you are making your shipment Carbon Neutral.
Neutrl will calculate the whole fulfilment process and give you the opportunity to offset the carbon emissions created to get our products.
To learn more visit Neurtl.com